Terms and Conditions

• These Terms and Conditions govern the use of our B2B e-commerce platform ("Sheenpoints"). By accessing or using the Platform, you agree to comply with and be bound by these Terms.

• Should be a legally registered business or authorized representative of a business to use this Platform. By registering, you confirm that all information provided is accurate and up to date.

• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to provide accurate, complete, and current information.
• You are responsible for all activities conducted under your account.

• All orders placed through the Platform are considered legally binding.
• A contract is formed between you and the supplier once the order is confirmed.
• We act as an intermediary and are not the direct seller unless explicitly stated.

• All prices are listed in the applicable currency and may exclude shipping, taxes, duties, and additional fees unless stated otherwise.
• You agree to pay all charges associated with your order.
• Payments must be made using approved payment methods available on the Platform.
• Failure to complete payment may result in order cancellation.

• Certain products are subject to minimum order quantities set by suppliers.
• You agree to comply with MOQ requirements for each order.

• Shipping timelines are estimates and may vary due to logistics, customs, or unforeseen circumstances.
• Risk of loss or damage transfers to you according to the agreed shipping terms (e.g., Incoterms).
• You are responsible for providing accurate shipping information.

• Buyers are responsible for all import duties, taxes, and customs clearance fees in the destination country.
• You must comply with all applicable import laws and regulations.

• Product descriptions and specifications are provided by suppliers.
• We may offer quality inspection services, but final responsibility lies with the supplier.
• You are encouraged to request samples before placing bulk orders.

• Returns and refunds are subject to supplier policies.
• Claims for defective or non-conforming goods must be submitted within the specified timeframe.
• We may assist in dispute resolution but do not guarantee outcomes.

For more details, see our Return & Refund page.

• You agree not to misuse any trademarks, product designs, or intellectual property associated with products purchased through the Platform.
• You are responsible for ensuring that your use or resale of products does not infringe on any third-party rights.

You agree not to:

• Use the Platform for illegal or unauthorized purposes
• Provide false or misleading information
• Interfere with Platform operations or security
• Circumvent payment systems or engage in fraudulent activities

• The Platform is provided "as is" without warranties of any kind.
• We are not liable for indirect, incidental, or consequential damages arising from transactions between buyers and suppliers.
• Our liability, if any, is limited to the amount paid through the Platform for the relevant transaction.

You agree to indemnify and hold harmless the Platform, its affiliates, and partners from any claims, damages, or liabilities arising from your use of the Platform or violation of these Terms.

• We reserve the right to suspend or terminate your account at our discretion if you violate these Terms.
• You may stop using the Platform at any time.

• These Terms shall be governed by and interpreted in accordance with the laws of the applicable jurisdiction specified by the Platform. Any disputes shall be resolved in the competent courts of that jurisdiction.

• We reserve the right to update or modify these Terms at any time. Continued use of the Platform after changes constitutes acceptance of the revised Terms.

• We are not responsible for delays or failures caused by events beyond our control, including natural disasters, pandemics, war, or government actions.

• For any questions regarding these Terms, please contact our support team through the Platform.