Return and Refund Policy for Buyers

This Return and Refund Policy outlines the terms under which buyers may request returns, refunds, or replacements for products purchased through our B2B e-commerce platform. As we operate as an intermediary between buyers and suppliers, specific conditions may vary depending on the supplier.

Returns may be accepted under the following conditions:

• The product is defective, damaged, or not as described
• The wrong item or quantity was delivered
• The issue is reported within the specified claim period

Please note that returns are generally not accepted for:

• Change of mind or incorrect ordering by the buyer
• Customized, private label, or made-to-order products
• Perishable goods or items marked as non-returnable

• Buyers must submit a return or refund request within 3–7 days of receiving the goods (or as specified by the supplier).
• Claims must include supporting evidence such as photos, videos, and a detailed description of the issue.
• Our team will review the claim and coordinate with the supplier for resolution.

• In some cases, products may require inspection by a third party or return to the supplier for verification.
• Refunds or replacements will be processed only after confirmation of the issue.

• Buyers must obtain approval before returning any items.
• Return shipping costs are the responsibility of the buyer unless the return is due to supplier error, defect, or damage.
• Returned items must be unused (unless defective), properly packaged, and in their original condition.

• Approved refunds will be processed using the original payment method unless otherwise agreed.
• Refund timelines may vary depending on payment providers and supplier policies.
• Partial refunds may be issued for minor defects or discrepancies.

• Where applicable, suppliers may offer replacements instead of refunds.
• Replacement orders will follow standard production and shipping timelines.

• If an order is not delivered within the agreed timeframe, buyers may file a claim.
• Investigations will be conducted with logistics partners before issuing refunds or reshipments.

• Buyers are responsible for complying with local import regulations.
• Refunds will not be issued for delays, seizures, or additional costs resulting from customs issues unless caused by incorrect documentation provided by the supplier.

• We assist in mediating disputes between buyers and suppliers to reach a fair resolution.
• Final decisions may depend on supplier agreements, evidence provided, and applicable trade terms.

• Refunds are limited to the value of the purchased goods and do not cover indirect losses, lost profits, or business interruptions.

• We reserve the right to update or modify this policy at any time. Continued use of the Platform constitutes acceptance of any changes.

• For return or refund requests, please contact our support team through the Platform with your order details and supporting documentation.