Frequently Asked Questions (FAQ)
Find answers to common questions about our platform, sourcing, shipping, and more.
We specialize in sourcing products from China and distributing them to businesses worldwide. Our B2B e-commerce platform connects global buyers with reliable manufacturers of China, Pakistan, India, South Korea and Bangladesh, ensuring quality, efficiency, and competitive pricing.
Our platform is designed for businesses of all sizes, including wholesalers, retailers, distributors, and e-commerce sellers looking to import products in bulk.
We offer a wide range of product categories, including sports, gym equipment, apparel, Surgical products and more.
We work with verified suppliers and conduct quality control inspections before shipment. Additional third-party inspection services can also be arranged upon request.
MOQ varies by product and supplier. Each product listing specifies its MOQ, and we can help negotiate terms depending on your order volume.
Yes, many of our suppliers offer OEM/ODM services, including custom branding, packaging, and product modifications.
We provide multiple shipping options, including air freight, sea freight, land freight and express delivery. Shipping methods depend on your budget, timeline, and order size.
Delivery times vary based on the shipping method and destination:
- Express: 5–10 business days
- Air freight: 7–15 business days
- Sea freight: 35–45 business days
NOTE: Shipping transit time can be affected by rough weather, natural disasters and war situation
Yes, we assist with customs documentation and clearance processes.
NOTE: Import duties and taxes are the responsibility of the buyer.
We accept various payment methods, including bank transfers (T/T).
Payment terms may vary by supplier.
Yes, we use secure payment systems and offer trade assurance options to protect your transactions and ensure order fulfillment.
Yes, once your order is shipped, you will receive tracking information to monitor its progress in real time.
Return and refund policies depend on the supplier and product type. If there are quality issues or discrepancies, we will assist in resolving disputes and processing claims.
Yes, sample orders are available for most products so you can verify quality before placing a larger order.
Create an account on Sheenpoints platform, browse products, and place orders directly. We are available to guide you through the process.
Yes, we are available to assist you with sourcing, ordering, logistics, and after-sales services.
Absolutely. We offer sourcing services to find specific products based on your requirements, even if they are not listed on our platform.
No, we maintain transparent pricing. Any additional costs such as shipping, customs duties, or optional services will be clearly communicated upfront.